Terms of Service

Last Updated: August 2026

Welcome to Volu™. These Terms of Service govern your use of the Volu™ website and your purchase of products from us.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Website Use

You may use this website for lawful purposes only.

By using our website, you agree that:

• You will provide accurate and complete information when placing an order.

• You will not use the website for fraudulent, unlawful, or unauthorized purposes.

• You will not attempt to interfere with the operation or security of the website.

• You will not upload or transmit viruses, malware, or other harmful code.

• You will not reproduce, copy, or misuse website content without our permission.

We reserve the right to restrict or terminate access to the website when necessary to protect our business, customers, or website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, and prices are accurate and up to date.

However:

• Product colors may appear slightly different depending on your device or screen settings.

• Product specifications may change when improvements or updates are made.

• Images are provided for illustration and may not always represent every minor product variation.

• We reserve the right to correct errors, update product information, or modify product availability at any time.

We do not guarantee that all website information will always be completely free from errors or omissions.

3. Pricing

All prices displayed on our website are in US Dollars (USD) unless otherwise stated.

Prices may change at any time without prior notice.

The price displayed at checkout is the price applicable to your order, subject to any applicable taxes or charges clearly displayed before payment.

Where shipping and import duties are stated as included for an eligible destination, no additional standard shipping or import duty charge will be added to the order at checkout.

4. Orders and Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving:

• Incorrect product or pricing information

• Suspected fraudulent activity

• Payment problems

• Product availability issues

• Shipping restrictions

• Incorrect or incomplete customer information

If we cancel an order after payment has been received, we will provide an appropriate refund to the original payment method.

5. Payment

We may offer PayPal and other payment methods displayed during checkout.

Payment must be successfully authorized before an order can be processed.

You agree that the payment and billing information you provide is accurate and that you are authorized to use the selected payment method.

6. Shipping

Shipping information, estimated delivery times, destinations, and applicable charges are described in our Shipping Policy.

For eligible orders, shipping costs and applicable import duties are included in the product price as stated on the product page and at checkout.

Delivery estimates are provided in good faith and are not guaranteed. Delays may occur because of customs processing, carrier disruptions, severe weather, holidays, or circumstances beyond our reasonable control.

Please refer to our Shipping Policy for additional information.

7. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Please review that policy before purchasing.

Our return policy explains:

• The applicable return period

• Return eligibility

• Return shipping responsibilities

• Refund processing

• Product quality coverage

8. Product Quality Guarantee

Volu™ products are covered by the applicable limited product quality guarantee described in our Refund & Return Policy.

This guarantee applies to qualifying product defects under normal intended use.

It does not generally cover damage caused by misuse, accidental damage, unauthorized modifications, improper cleaning, or failure to follow product instructions.

9. Intellectual Property

All content on this website, including but not limited to:

• Volu™ name and branding

• Logos

• Product images

• Product descriptions

• Website text

• Graphics

• Videos

• Page designs

is owned by or licensed to Volu™ and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

10. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

These services may include payment processors, shipping providers, analytics services, or other technology providers.

We are not responsible for the content, policies, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

11. Disclaimer

Our website and its content are provided on an "as available" basis.

We make reasonable efforts to maintain accurate and reliable website information, but we do not guarantee that:

• The website will always be available.

• The website will be completely free of errors.

• All website functions will operate without interruption.

• Website content will always be current or complete.

Product information provided on our website is intended for general informational purposes and does not constitute veterinary, medical, or professional advice.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Volu™ and its operating company will not be liable for indirect, incidental, special, consequential, or similar damages arising from the use of our website or products.

To the extent permitted by applicable law, our total liability relating to a product purchase will not exceed the amount actually paid for the applicable product giving rise to the claim.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Privacy

Your use of our website is also subject to our Privacy Policy.

We collect and use personal information as described in our Privacy Policy and applicable law.

We do not sell customers' personal information as part of our ordinary business practices.

14. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, the revised version will be posted on this page with an updated "Last Updated" date.

Your continued use of the website after the revised terms are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

15. Governing Law

These Terms of Service shall be governed by the laws applicable to the operating company and the transaction, except where applicable consumer protection laws provide otherwise.

Nothing in these Terms is intended to limit rights or protections that cannot legally be waived by consumers under applicable law.

16. Contact Us

If you have questions about these Terms of Service, please contact us:

Volu™

Email: support@maomaopets.com

Email: hello@maomaopets.com

WhatsApp: +86 133 3339 0439

Operating Company:
Chengde Lanshi Electrical Technology Co., Ltd.

Business Address:
Room 201, 2nd Floor, Building S14, Longshangcheng Community, Anzhou Subdistrict, Longhua County, Chengde City, Hebei Province, China 068150