Shipping Information

At Volu™, we want shipping to be simple and predictable. For eligible orders, shipping costs and applicable import duties are included in the product price — you will not be asked to pay additional fees at checkout or upon delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Once your order has shipped, you will receive tracking information by email.

Estimated Delivery

Most orders are delivered in approximately 14 days. Actual delivery times may vary depending on your destination, customs processing, weather, carrier conditions, and other factors outside our control.

Where We Ship

We currently ship to available destinations shown at checkout. Shipping availability may vary depending on the product and destination.

Shipping Costs

For eligible Volu™ products, shipping is included in the product price. You will see the final product price at checkout without an additional standard shipping charge.

Import Duties & Taxes

For eligible orders, applicable import duties are included in the product price. You should not be required to pay additional import duties upon delivery.

If your order or destination has special requirements, please contact us before placing your order.

Order Tracking

Once your order has shipped, we will send you a tracking number by email. You can use the tracking number to follow your package through the shipping carrier. Please allow some time for tracking information to become active after shipment.

Delivery Delays

Occasionally, delivery may take longer than expected due to:

• Customs processing
• Severe weather
• Carrier delays
• Incorrect or incomplete shipping information
• Peak holiday periods
• Other circumstances outside our control

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us and we will help you check the shipment status.

Incorrect Shipping Address

Please carefully check your shipping information before completing your order. If you need to change your address, contact us as soon as possible before your order ships. Once an order has been shipped, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us as soon as possible with your order number and, when applicable, photographs of the package or product. We will work with you to determine the appropriate solution.

Questions About Shipping?

We’re happy to help. Reach out to our support team and we’ll get back to you as soon as possible.

Email: support@maomaopets.com

We are committed to making your Volu™ shopping and delivery experience as simple and transparent as possible.