Shipping policy

Shipping Policy

Volu™ is committed to providing fast and reliable shipping services to customers worldwide.

Shipping Coverage

We currently offer shipping services to the following regions:

• United States (all 50 states)

• Canada

• Major European countries

• Select regions of Asia

• Australia and New Zealand

Shipping Times

• Order Processing Time: 1–2 business days

• Domestic Shipping (within the US): 3–7 business days

• International Shipping: 7–15 business days

• Shipping delays may occur during holiday periods

Shipping Rates

Domestic Shipping (within the US):

• Free shipping on orders totaling $50 or more

• A standard shipping fee of $8.99 applies to orders under $50

• Expedited Shipping (2–3 days): $19.99

International Shipping:

• Shipping costs are calculated based on the destination and package weight

• The exact shipping cost will be displayed on the checkout page

• Customs duties and import taxes are the responsibility of the customer

Order Tracking

• Once your package has shipped, you will receive an email containing a tracking number

• You can use this tracking number to check your order status on our website or on the shipping carrier's website

• Please contact us immediately if you encounter any issues regarding your delivery

Shipping Delays

Shipping delays may occur due to the following circumstances:

• Severe weather or natural disasters

• Customs inspections (for international orders)

• Incomplete or incorrect delivery address information

• Peak holiday shipping periods

If your order has not arrived within 5 days after the estimated delivery date, please contact us. Changing Your Shipping Address

• You may change your shipping address free of charge before your order has been shipped.

• Once your order has been shipped, the shipping address cannot be changed.

• Please be sure to carefully verify your shipping address details when placing your order.

Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us immediately.

• We will assist you in communicating with the shipping carrier to resolve the issue.

• If necessary, we will reship your order or provide a full refund.

Contact Us
If you have any questions regarding shipping or delivery, please contact us via:
Email: support@maomaopets.com