Shipping policy
Shipping Policy
At Volu™, we aim to provide a simple and reliable delivery experience for every customer.
Shipping Coverage
We currently ship to selected destinations, including:
- United States
- Canada
- Selected countries in Europe
- Selected international destinations
Available destinations may vary depending on the product and local delivery requirements.
Shipping Costs
Shipping costs are included in the product price for eligible orders — no additional shipping fees will be charged at checkout.
Import duties and customs charges are also included for eligible destinations — no unexpected charges upon delivery.
If a destination is not eligible for included shipping or duties, any applicable charges will be clearly communicated before you complete your order.
Processing Time
Orders are generally processed within 1–2 business days after payment is confirmed.
Orders are not processed on weekends or public holidays.
Estimated Delivery Time
| Destination | Estimated Delivery |
|---|---|
| United States | 10–14 business days after processing |
| International | Varies by destination |
Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather, holidays, or other circumstances outside our control.
Order Tracking
Once your order ships, we will send you tracking information when available. Use the tracking number to monitor your shipment through the carrier's website.
Shipping Delays
Occasional delays may occur due to:
- Severe weather conditions
- Customs inspections
- Carrier disruptions
- Incorrect or incomplete shipping information
- Public holidays or peak shipping periods
If your order has not arrived within a reasonable time after the estimated delivery date, please contact us at support@maomaopets.com.
Changing Your Shipping Address
Address changes can only be made before the order is processed or shipped.
Once an order has shipped, we may not be able to modify the delivery address. Please contact us as soon as possible if a change is needed.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us promptly with:
- Your order number
- Photos of the damaged package and/or product (where applicable)
We will work with the carrier to determine the appropriate resolution, which may include a replacement or refund depending on the circumstances.
Incorrect Address
Customers are responsible for providing an accurate and complete shipping address. If an order cannot be delivered due to an incorrect or incomplete address, additional shipping costs may apply for reshipping.
Contact Us
📧 Email: support@maomaopets.com