Frequently Asked Questions

Everything you need to know about Volu™ pet water fountains, ordering, shipping, care, and returns.

About Volu™ Fountains

What materials are Volu™ fountains made of?

Our fountains are available in stainless steel and other carefully selected materials depending on the model. Please check the individual product page for the exact materials and specifications.

Which Volu™ fountain is right for my pet?

Our 2.5L and 2.6L fountains are designed for everyday use and are especially suitable for cats and smaller pets. Our 5L model provides more capacity for larger pets or multi-pet households.

Do Volu™ fountains use filters?

Yes. Compatible Volu™ fountains use replaceable filter sets designed to help reduce hair, debris, odors, and other impurities in circulating water.

Ordering

What payment methods do you accept?

We currently accept secure online payments through the payment methods available at checkout.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help before the order enters the shipping process.

Will I receive an order confirmation?

Yes. After your payment is successfully processed, you will receive an order confirmation by email.

Shipping

Where do you ship?

We currently ship to available destinations shown at checkout.

How long does delivery take?

Estimated delivery time is approximately 14 days. Actual delivery times may vary depending on destination, customs processing, and carrier conditions.

Are shipping costs included?

Yes. For the products where shipping is included, the product price includes shipping costs.

Do I need to pay import duties?

For orders where duties are included, you will not be charged additional import duties at checkout or upon delivery.

Will I receive tracking information?

Yes. Tracking information will be provided once your order has been shipped.

Care & Maintenance

How often should I clean my fountain?

For everyday use, we recommend regular cleaning and rinsing of the fountain and its components. Cleaning frequency may vary depending on your pet and household conditions.

How often should I replace the filter?

We generally recommend replacing the filter every 2–4 weeks, depending on water quality, usage, and the number of pets using the fountain.

What should I do if the pump becomes noisy?

First, unplug the fountain and clean the pump according to the instructions. Hair, debris, or mineral buildup can affect pump performance. If the problem continues, please contact our support team.

Returns & Support

What if my fountain arrives damaged?

Please contact us as soon as possible with your order number and photos of the damaged package or product. We'll review the situation and help determine the appropriate solution.

Can I return my fountain?

Yes. Please review our Refund Policy for eligibility requirements and return instructions.

How can I contact Volu™?

You can contact our support team through our Contact Us page or email us at support@maomaopets.com.